Privacy Policy

Introduction: At Hypex, your privacy is paramount. Our Privacy Policy explains how we handle the personal information you share with us. We are committed to safeguarding your privacy and ensuring that all personal data is collected, used, and protected in accordance with the highest standards of privacy and data protection.

Information Collection:

  • Personal Information: We collect personal details such as your name, email address, phone number, and any other information you voluntarily provide when you use our services, sign up for our newsletter, or interact with us through other channels.
  • Technical Information: When you visit our website, we automatically collect technical data including your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform. This information helps us to improve our website and deliver a more personalized service.
  • Usage Data: We track how you use our website and services, such as the pages you view, the links you click on, and other actions you take. This information helps us understand your interests and preferences, enabling us to tailor our offerings.

Use of Information:

  • Service Provision: Your information is crucial for delivering and enhancing the services you request, including website design, SEO, and lead generation. We use your data to personalize your experience and provide you with the content and features that are most relevant to you.
  • Marketing: With your permission, we use your information to inform you about our new services, special offers, and other promotions. You can opt-out of receiving these communications at any time.
  • Communication: Your contact details are used to communicate with you about your account, our services, and any other customer service interactions. We may also use your information to respond to your inquiries and provide updates on changes to our services or policies.

Data Sharing:

  • We assure you that we do not sell, trade, or rent your personal information to third parties for their marketing purposes. Your data is shared only with trusted partners who assist us in operating our website and conducting our business. These partners are obligated to keep your information confidential.
  • In certain circumstances, we may be required to share your information to comply with legal obligations or protect the rights, property, or safety of Hypex, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Data Security:

  • We take the security of your personal information seriously and have implemented robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include physical, electronic, and managerial procedures to safeguard and secure the information we collect.
  • Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

User Rights:

  • You have the right to access, correct, or delete the personal information that we hold about you. You can exercise this right at any time by contacting us.
  • You also have the right to object to certain types of processing, request the restriction of processing of your personal information, and request data portability.
  • If you have given consent to the use of your personal information, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Policy Changes:

  • We reserve the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Last Updated” date.
  • We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services following the posting of changes will mean that you accept and agree to the changes.

Contact: If you have any questions or concerns about this Privacy Policy or our data handling practices, please do not hesitate to contact us at info@hypex.com.au or call 1300 383 800. We are committed to resolving any concerns regarding your privacy and our collection or use of your personal information.